How do I claim a promotion?
To claim a promotion, log into your account and navigate to the promotions section. Browse the available offers, click on the one you want, and read the specific terms. Most offers require you to click an 'Opt-In' or 'Claim' button before you make a deposit or place a bet for the bonus to be applied.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in before the deposit was made. Additionally, some promotions are only available via specific payment methods or are restricted to certain games. Always check the specific offer terms in your account to ensure you have met all the eligibility criteria.
Can I use two promotions at once?
Generally, most promotional offers cannot be stacked or used simultaneously. If you activate a new promotion while another is still active, it may replace the previous one. You should check the terms of each offer to see if it is compatible with other active bonuses.
Where do I check the terms for a specific promotion?
Detailed terms for every offer are located within the promotions section of your player account. Each individual offer has its own dedicated 'Terms and Conditions' link. This link provides the legally binding rules, including wagering requirements and eligible games, for that specific promotion.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile devices. Whether you are using a mobile browser or the official app, you can view, opt into, and track your progress for all available rewards directly from your account settings.
What happens if I forget to opt in?
If you make a deposit or place wagers without first opting into a promotion, those actions typically will not count toward the offer's requirements. We strongly recommend clicking the opt-in button before performing any eligible activity to ensure your rewards are credited.
Can I cancel an active promotion?
Depending on the specific offer, you may be able to cancel a promotion through your account settings. However, cancelling a bonus often results in the forfeiture of any winnings generated from that bonus. Please refer to the terms page for the specific rules on cancellation.
How do I find out when new promotions are released?
The best way to stay updated is by checking your account's promotions section regularly or by enabling notifications through the app. New offers are listed dynamically in your account, ensuring you always see the most current rewards available to you.